Acceptable use policy
What you may and may not do with Wolp. It applies to every Customer and is part of the Terms. This document is issued in English only; the English version is the sole and binding version.
- B2B only. Contact only persons in a business role at a business address. No consumers, no private addresses.
- Lawful basis and honesty. The Customer has a reason to contact (a relevant offer) and is solely responsible for ensuring each recipient may lawfully be contacted by e-mail under the law of the recipient's country (including any prior consent); it keeps the evidence and produces it on request. By starting a campaign the Customer confirms the list complies with points 1, 2 and 6 and applicable law. Messages must not impersonate anyone; a Wolper never presents itself as human.
- AI disclosure and opt-out must not be bypassed. The footer with AI disclosure and STOP is mandatory. No hiding the sender, forged headers or fake "Re:" subjects.
- Honour refusals. A recipient who writes STOP (or equivalent) is not contacted again. No list imports meant to bypass the suppression list.
- Prohibited content and sectors. Fraud, phishing, malware, illegal, deceptive or misleading content, abuse, discrimination, political campaigns, unlicensed gambling/health/financial offers, content involving children.
- Prohibited data sources. Purchased, scraped or unlawfully obtained lists without a legal basis; special-category data. No use of the service to build or enrich lead lists, and no contacting recipients in countries Wolp has excluded.
- Volume and reputation. Respect the sending limits stated in the price list and tenant settings; no sending that damages domain reputation (spam complaints, bounces above threshold).
- No commitments without a human. A Wolper must not promise prices, contracts or legal commitments.
- Security. No circumventing policy, approval or limits; no misuse of connected sources.
- Consequences. Warning, suspension of sending or account, referral to authorities where legally required or in case of serious illegality; Wolp may stop any message that fails the policy check.
- Suppliers. Sending is also bound by the acceptable use rules of our providers (Resend, Google Workspace); breach may lead to immediate suspension. For Resend this chiefly means no unsolicited bulk mail, no purchased lists, no sending without opt-out, and complaint/bounce limits.
- Report abuse: write to abuse@wolp.ai. Outputs must not be used for decisions with legal effect on recipients.